Customer Reviews:
Displaying 1 to 6 (of 6 reviews)
by Audrey Curley
Date: 04/01/2018
Snappy Shoes and Superb Service. First time I have ordered shoes on the internet and cannot fault this company for price, style of shoes and excellent service.
Rating:
[5 of 5 Stars]
by Richard LingWeymouth, GB
Date: 04/01/2018
---Excellent customer service!Ordered Five Seasons Superman set of thermals, arrived very quickly, but was initially disappointed to find upon opening that the box was pretty mangled, and contained only the top, no bottoms. A quick phone call later and they offered to send out a complete replacement set. Unfortunately it turned out they were out of stock, I had the last one in my size. They then offered me either a full refund, and they would pay postage for return of item, or a 50% refund.I took the 50% refund, which was 50% of the order total including postage! Couple of days later I received my refund.The top itself is great, fits perfect and very warm. Sometimes orders don't always go to plan, and sometimes stock isn't up to scratch, but excellent customer service rectifies all. Would not hesitate to purchase from again, confident that any problems (hopefully rare!) would be sorted without delay or hassle.Many thanks Gear-Zone :)
Rating:
[5 of 5 Stars]
by Sam
Date: 04/01/2018
** UPDATED TO 5 STARS ** Fantastic initial service, less good for returns**[Update: I have updated my rating to 5 Star following the level and quality of service that I received after my initial feedback was reviewed. This kind of responsive and personal sevice reflects the other reviews and means that I will recommend them to others and visit again. Thank you].** I had a query about my trainers before I bought them and the lady I spoke to was so helpful and I felt really pleased. When they arrived and were too small I phones back and again spoke to a very helpful lady who helped me to send them bck and again advised me. Unfortunately after that, I didn't receive my dispatch e-mail, no confirmation receipt and they dodn't arrive. I had to keep chasing and calling but they appeared to have been lost. A shame after such excellent initial service. On receipt I was still unsure as to whether to go up half a size but couldn't afford to return them as I need them for pre-season training.
Rating:
[5 of 5 Stars]
by NICOLA PIRIE
Date: 04/01/2018
Excellent delivery, very quickThe website was very easy to use and I have been impressed with how quickly, especailly at this time of year that the goods were delivered, with no hassles.
Rating:
[5 of 5 Stars]
by N NORTH
Date: 04/01/2018
Fantastic!Lovely clothes packaged beautifully and sent with care!
Rating:
[5 of 5 Stars]
by of P Kirk
Date: 04/01/2018
Satisfactory outcomeOrder delivered quickly, but discovered a sale sticker on sole of one of the boots showing a cheaper price than the one paid. After a telephone conversation it was agreed I would be refunded the difference.
Rating:
[5 of 5 Stars]